Subscription & Delivery FAQs

Enjoy organic dairy, every day by subscribing to our delivery service.

The Process

Sourced from A3™ milk, our organic certified fresh milk is totally free of any nasty chemicals and pesticides. 

Order Cut Off: Friday 5pm

All new subscription orders must be in by Friday 5PM to be fulfilled in the following week.

Freshly Bottled
or Casked Monday

Your Ours Truly Organic Full Cream A3™ Milk will be bottled or casked Monday afternoon and left to chill for 24 hours.

Dispatched
Tuesday

Once your Ours Truly Organic Full Cream A3™ Milk is ready, it will be dispatched via overnight courier on Tuesday afternoon.

Delivered Wednesday or Thursday

And just like that, fresh Organic Full Cream A3™ Milk is delivered to your doorstep for you to enjoy. Your delivery day will depend on your location & your delivery will always arrive on the same day.

Homogenized and non-homogenized milk - what’s the difference?

Our 1L bottles of milk are non-homogenized, our 3L casks are homogenized. Most commonly available milk in your supermarket or dairy has been through the homogenising processes. This is where the milk’s fat molecules are separated through high pressure to be dispersed among the milk. Non-homogenised milk does not go through this process, so the milk has a natural fat separation that causes the cream to rise to the top.
So, your 1L bottle may have some cream at the top – this is normal.
Your 3L bottle will not have this cream – this is normal too.

What is A3™?

Our Subscription Options

1. Choose your quantity

1L bottles of
Ours Truly Organic
A3™ Milk

These will be dispatched in packs of 2 x 1L bottles – you can choose from 2 bottles, 4 bottles or 6 bottles per delivery.

3L casks of
Ours Truly Organic
A3™ Milk

These will be dispatched individually in quantities of 1, 2 or 6 casks per order.

2. Choose your frequency

Weekly

You’ll get a new delivery of Ours Truly Organic Full Cream A3™ Milk delivered on Wednesday or Thursday every week. The best choice for those who can’t go without their delicious organic milk.

Fortnightly

You’ll get a new delivery of Ours Truly Organic Full Cream A3™ Milk delivered on Wednesday or Thursday every fortnight.

4 Weekly

You’ll get a new delivery of Ours Truly Organic Full Cream A3™ Milk delivered on Wednesday or Thursday every FOUR weeks. A special monthly treat!

Subscription FAQs

If you have questions that are not answered below, please get in touch via the contact form at the bottom of this page.

Can I change my subscription?

You can access your subscription settings by visiting the ‘Your Account’ area of the website. From here, you’ll be able to change your order quantity, contact details, order frequency, and cancel your subscription.

How do I cancel my subscription?

You can access your subscription settings by visiting the ‘Your Account’ area of the website. From here, you’ll be able to cancel your subscription after a minimum of two subscription periods.

Can I just buy a one-off purchase?

At this point in time, we can only offer a subscription option for our Ours Truly Organic Full Cream A3™ Milk due to our boutique bottling/casking process. We hope to add this option in the future though, so make sure you sign up for our emailing list to be notified when this option is available.

Can I have both 1L bottles and 3L casks in my subscription?

You sure can! Simply select your products and the quantities you are subscribing to, add them to your Cart and proceed to Checkout.

Shipping FAQs

If you have questions that are not answered below, please get in touch via the contact form at the bottom of this page.

Where do we ship?

Because of the nature of the product, we can only ship within a set range from our distribution centre in Waikato. Currently this range covers from Orewa, across to Te Awamutu and Tauranga and down to Taumaranui. 

Unfortunately, we cannot ship to rural addresses due to the delivery times and the fresh, chilled nature of our product. We also cannot deliver to PO Boxes.

If your address is not included in our delivery areas, you will receive a message in the checkout process notifying you of this.

How does the milk arrive?

Ours Truly Organic A3™ Milk is sent in custom made recyclable boxes with ice packs to keep it cool and safe in transit. These ice packs can be reused or disposed of in your recycling.

What happens if I'm not home to receive it?

The milk should be alright to stay out until it is no longer cool to touch but ideally pop it in the fridge as soon as you can. 

My delivery hasn't arrived?

Each dispatch will be accompanied by an email including your tracking link. Please review your tracking information from NZ Couriers and get in touch directly with them with any questions or queries about where your delivery is. If you cannot resolve the issue with them, please get in touch with us and we can help to get it sorted. While we try our utmost to get your milk delivered to you on time, we are reliant upon the NZ Courier dispatch network which may incur delays from time to time.

If your delivery does not arrive within the 24-hour dispatch timeframe, please email us here and let us know.

If you have not received a tracking link by Wednesday morning, please check your spam/junk email inbox and then get in touch if you have still not received it.

Deliveries during COVID-19 alert levels:

Support

If you have questions that have not been covered in the following sections, please feel free to get in touch. 

Get 50% off your first order!

Dispatching...

All new orders placed before this coming Friday at 5pm will be dispatched on Wed 15 Dec. You have 2 days & 19 hours left to place your order before the cut off.

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Your 50% off discount code is:

firstfifty

To redeem your discount, enter this code at checkout after adding products to your cart.