Menu
Menu
We hope to eventually increase the amount of dispatch days we offer as we grow, make sure you sign up to our newsletter to stay updated on any Ours Truly news.
Our ambient products are available for delivery throughout New Zealand.
For hospitality providers and retailers interested in ordering our products, please contact us directly
All new orders must be in by Friday 5PM to be fulfilled in the following week.
That means if you order on a Saturday, your order will not be dispatched until Tuesday the week after next.
Once your order is packaged and ready, it will be dispatched via courier on Tuesday afternoon.
And just like that, your order is delivered to your doorstep for you to enjoy. Your delivery day will depend on your location.
Our couriers will send you notification when your order is collected so you can track its progress.
The cost of shipping may vary slightly depending on where in New Zealand you are located. You will be displayed your shipping cost once you’ve entered your address in the checkout area. These prices are based on orders under 5kg.
Covers the greater Waikato area, expanding out to Pokeno, Tauranga, Waihi and Whangamata.
Extending out from Zone 1, Zone 2 covers upto Silverdale, out to Coromandel, Kawhia and Murupapa and down to Turangi.
Covers the rest of New Zealand.
Our shipping zones and limitations are based on post codes. If you are on the border of Zone and receive a ‘unable to ship’ message, you may need to use an alternative like your work address or a relatives address.
If you have questions that are not answered below, please get in touch via the contact form at the bottom of this page.
Because of the nature of our chilled products, we can only ship them within a set range from our distribution centre in Waikato. Currently this range covers the locations mentioned above for Zone 1 & Zone 2.
Unfortunately, we cannot ship to rural addresses due to the delivery times and the fresh, chilled nature of our product. We also cannot deliver to PO Boxes.
If your address is not included in our delivery areas, you will receive a message in the checkout process notifying you of this.
These ones can be sent New Zealand wide, excluding delivery to PO Boxes.
Our ambient product will be packaged in an NZ post bubble bag.
Each dispatch will be accompanied by an email including your tracking link. Please review your tracking information from NZ Post and get in touch directly with them with any questions or queries about where your delivery is. If you cannot resolve the issue with them, please get in touch with us and we can help to get it sorted.
Ambient products may take up to 3-4 business days to arrive.
Ours Truly’s preferred courier is NZ Post. For any COVID delivery queries, view NZ Post policy here
If you have questions that have not been covered in the following sections, please feel free to get in touch.
