Shipping FAQs

We are currently doing ONE dispatch per week on Tuesdays & order cut off is the prior Friday at 5PM.

The Process

Order Cut Off: Friday 5pm

All new  orders must be in by Friday 5PM to be fulfilled in the following week.

That means if you order on a Saturday, your order will not be dispatched until Tuesday the week after next.


Once your order is packaged and ready, it will be dispatched via courier on Tuesday afternoon.

Delivered Thursday or Friday

And just like that, your order is delivered to your doorstep for you to enjoy. Your delivery day will depend on your location.

Our couriers will send you notification when your order is collected so you can track its progress.

Shipping Costs

How much does delivery cost?

The cost of shipping may vary slightly depending on where in New Zealand you are located. You will be displayed your shipping cost once you’ve entered your address in the checkout area. These prices are based on orders under 5kg.

Zone 1


Covers the greater Waikato area, expanding out to Pokeno, Tauranga, Waihi and Whangamata.

Zone 2


Extending out from Zone 1, Zone 2 covers upto Silverdale, out to Coromandel, Kawhia and Murupapa and down to Turangi.

Zone 3


Covers the rest of New Zealand. 

Our shipping zones and limitations are based on post codes. If you are on the border of Zone and receive a ‘unable to ship’ message, you may need to use an alternative like your work address or a relatives address.

Shipping FAQs

If you have questions that are not answered below, please get in touch via the contact form at the bottom of this page.

Where do we ship our Chilled Products?

Because of the nature of our chilled products, we can only ship them within a set range from our distribution centre in Waikato. Currently this range covers the locations mentioned above for Zone 1 & Zone 2.

Unfortunately, we cannot ship to rural addresses due to the delivery times and the fresh, chilled nature of our product. We also cannot deliver to PO Boxes.

If your address is not included in our delivery areas, you will receive a message in the checkout process notifying you of this.

Where do we ship our Ambient Products?

These ones can be sent New Zealand wide, excluding delivery to PO Boxes. 

How will the package arrive?

Our ambient product will be packaged in an NZ post bubble bag.

My delivery hasn't arrived?

Each dispatch will be accompanied by an email including your tracking link. Please review your tracking information from NZ Post and get in touch directly with them with any questions or queries about where your delivery is. If you cannot resolve the issue with them, please get in touch with us and we can help to get it sorted. 

Ambient products may take up to 3-4 business days to arrive. 

Deliveries during COVID-19 alert levels:


If you have questions that have not been covered in the following sections, please feel free to get in touch.