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For all orders received by Friday – we’ll freshly bottle/cask your organic milk on Monday and dispatch it to you on Wednesday, for Thursday delivery. Your milk will arrive chilled and ready to drink. Not ordering milk? Your order will still be packed on Wednesday and dispatched the same day. This applies to all products across our chilled and ambient product range.
We hope to eventually increase the amount of dispatch days we offer as we grow, make sure you sign up to our newsletter to stay updated on any Ours Truly news.
Our chilled products are available for delivery to Auckland, Waikato, Bay of Plenty – and most suburbs in between. Click here to learn more. More chilled products coming soon!
Our ambient products are available for delivery throughout New Zealand.
For hospitality providers and retailers interested in ordering our products, please contact us directly
All new orders must be in by Friday 5PM to be fulfilled in the following week.
That means if you order on a Saturday, your order will not be dispatched until Tuesday the week after next.
Your Ours Truly Organic Full Cream A3™ Milk will be bottled or casked Monday afternoon and left to chill for 24 hours.
Other chilled and ambient products will be packed Wednesday morning.
Once your order is packaged and ready, it will be dispatched via overnight courier on Wednesday afternoon.
If for some reason the couriers cannot get to you on Thursday, the package will go into refrigeration overnight to stay chilled.
And just like that, your order is delivered to your doorstep for you to enjoy. Your delivery day will depend on your location.
Our couriers will send you notification when your order is collected so you can track its progress.
The cost of shipping may vary slightly depending on where in New Zealand you are located and what type of products you have in your cart. You will be displayed your shipping cost once you’ve entered your address in the checkout area. These prices are based on orders under 5kg.
Covers the greater Waikato area, expanding out to Pokeno, Tauranga, Waihi and Whangamata.
Applies to orders including chilled products.
Extending out from Zone 1, Zone 2 covers upto Silverdale, out to Coromandel, Kawhia and Murupapa and down to Turangi.
Applies to orders including chilled products.
Covers the rest of New Zealand. Locations outside of Zone 1 & 2, can only receive our non-chilled products.
Applies to orders containing only Milk Sachets/non-chilled products.
Our shipping zones and limitations are based on post codes. If you are on the border of Zone and receive a ‘unable to ship’ message, you may need to use an alternative like your work address or a relatives address.
If you have questions that are not answered below, please get in touch via the contact form at the bottom of this page.
Because of the nature of our chilled products, we can only ship them within a set range from our distribution centre in Waikato. Currently this range covers the locations mentioned above for Zone 1 & Zone 2.
Unfortunately, we cannot ship to rural addresses due to the delivery times and the fresh, chilled nature of our product. We also cannot deliver to PO Boxes.
If your address is not included in our delivery areas, you will receive a message in the checkout process notifying you of this.
These ones are a bit more straight forward and can be sent New Zealand wide, excluding delivery to PO Boxes.
Ours Truly Organic A3™ Milk and our other Ours Truly chilled products are sent in custom made recyclable boxes with ice packs to keep it cool and safe in transit. These ice packs can be reused or disposed of in your recycling.
Our ambient product, including Milk Powder Sachets, will be packaged in an NZ post bubble bag.
The package should be alright to stay out until it is no longer cool to touch but ideally pop it in the fridge as soon as you can.
Each dispatch will be accompanied by an email including your tracking link. Please review your tracking information from NZ Post and get in touch directly with them with any questions or queries about where your delivery is. If you cannot resolve the issue with them, please get in touch with us and we can help to get it sorted. While we try our utmost to get your milk and chilled goods delivered to you on time, we are reliant upon the NZ Post Courier dispatch network which may incur delays from time to time.
If your chilled delivery does not arrive within the 24-hour dispatch timeframe, please email us here and let us know.
If you have not received a tracking link by Thursday morning, please check your spam/junk email inbox and then get in touch if you have still not received it.
Ambient products may take up to 3-4 business days to arrive.
Ours Truly’s preferred courier is NZ Post. For any COVID delivery queries, view NZ Post policy here
If you have questions that have not been covered in the following sections, please feel free to get in touch.
